Refunds and Returns Policy for PointDealComparePrices.com
Last Updated: 24th September 2024
At PointDealComparePrices.com, operated by Livraison Coin Abordable Inc., we strive to provide a high-quality digital product through our PointDeal Price Comparison App. We understand that sometimes things don’t go as planned. This Refunds and Returns Policy outlines our process for handling returns and refunds to ensure transparency and customer satisfaction.
1. Eligibility for Refunds and Returns
As our product is digital in nature, we generally do not offer refunds after the purchase has been completed. However, we will consider refund requests in the following circumstances:
- Technical Issues: If you encounter significant technical issues that prevent you from accessing the app, despite following the troubleshooting steps provided in our support documentation.
- Product Not as Described: If the product does not meet the description provided on our website at the time of purchase.
2. Initiating a Return or Refund Request
To initiate a return or refund request, please follow these steps:
- Contact Customer Support: Send an email to our customer support team at [email protected] with the subject line “Refund Request.”
- Provide Details: Include your order number, purchase date, and a brief description of the issue you are experiencing.
- Attach Documentation: If applicable, please provide any supporting documentation, such as screenshots of the issue or a copy of your order confirmation.
3. Timeframes for Requests
- Refund Requests: All refund requests must be submitted within 7 days of the purchase date. Requests submitted after this period may not be eligible for a refund.
- Response Time: Our customer support team aims to respond to your request within 3 business days. If additional information is needed, we will communicate that promptly.
4. Refund Processing
- If your refund request is approved, we will process your refund within 7-10 business days.
- Refunds will be issued back to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.
5. Fees and Costs
- No fees will be incurred for processing refunds under this policy. However, if you have used any promotional discounts, these may be deducted from the total refund amount.
6. Special Product Requirements
- For digital products, once the product has been downloaded or accessed, it is considered consumed. Thus, requests for refunds based on change of mind or similar reasons will not be honored.
7. Customer Support
If you have any questions about this policy or need assistance with your order, please contact us:
- Email: [email protected]
- Address: 2001 Boulevard Robert Bourassa, Suite 1700, Montreal, Quebec, H3A 2A6